FAQ

Do you offer free shipping?

Yes, we currently offer FREE normal postage within Singapore for all our apparel, mugs, tote bags, beauty products etc! Should you require urgent deliveries or courier/registered deliveries, it will be charged accordingly!

For Diaper cakes, for anything $100 and above, we will deliver for FREE too!

Do you ship internationally?

Yes, we do ship overseas!

How long does it take for my items to arrive?

Imageenation understands the importance of getting your items to you as soon as we can, and we will post/deliver out your item 7 days after artwork is confirmed! 

Do you offer self collection services?

Yes we do! Self Collection can be arranged within 2 days of ordering should the order be urgent!

What payment methods do you accept?

We accept payment by Paypal, Credit Cards and Cash upon Delivery!

My items are yet to arrive, what should I do?

Easy, please email us at enquiries@imageenation.biz or give us a call at +65 8700 1832, and we will respond to you asap!

What is your refund policy?

As our items are all custom made to orders, all items are sold "as is", and no refunds will be issued. You may contact us within 7 working days should the item delivered be incorrect or have any defects, and we will exchange the product of equal value within 3 working days.

What is your privacy policy?

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfil your order, and may be used for internal analytical purposes. We will not sell or distribute your information to anyone.